RETURN POLICY
1. Items can be returned or exchanged within 30 days of the purchase date. Please note that flash sales, free gifts, and clearance items cannot be returned.
2. Please keep the delivery receipt and give it to our customer service team, which will be returned to you for a refund.
3. You can mail the package to your nearest post office or call the post office to arrange a collection.
4. Before returning the products, please first contact our customer service team to find out the return address.
Email: support@luckweek.com
5. If the return is caused by the customer, the customer is responsible for the shipping costs. The exact cost depends on the courier company you choose. If the received goods are damaged or incorrect due to our fault, the customer is not required to bear the shipping costs. If the return is caused by the consumer, the consumer is responsible for the shipping costs. The exact cost depends on the courier company you choose. If the goods received are damaged or incorrect due to our fault, the consumer is not required to bear the shipping costs.
NOTE: Items that do not meet these criteria will not be considered for return.
Return Process
Please follow our return process carefully to minimize delays:
1. If your item is eligible for return, please contact our customer service (support@luckweek.com) for:
• Order number
• SKU number or product name
• Reason for return
2. Our customer service will respond to your request within 48 hours.
3. Please return the item to the return address provided and send us proof of return in the form of a tracking number and a valid return receipt.
About Refunds
1. Your order will be processed within 2 to 5 business days after receiving the product packaging. After confirmation, we will arrange for customer service to process the refund, and you will receive your refund within 5 to 7 business days. Please note that the original shipping fee is non-refundable.
Return Address
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided to you by our customer service team. (Email: support@luckweek.com)
Return Cost
Free Return and Exchange
Contact Information:
1. Please note that you must contact us before returning an item; the return address must be provided by our customer service center.
Email: support@luckweek.com
REFUND POLICY
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can process the payment, provided the request is made within 14 days of the order date and the product(s) in question are not subject to a promotion. For more information, contact our customer support at support@luckweek.com
