FAQs

1. Click to enter the shopping cart.
2. Click the delete button to the right of the item in the cart

Yes. These sizes are accurate for 89% of our current customers.

Simply select the AU size that corresponds to your foot length from the sizing chart and order.

Please see the link for details: https://www.luckweek.com/pages/size-guide

Or contact our customer service at support@luckweek.com and we'll recommend the right size for you.

We hope you enjoy our sizing as much as other customers do.

Most people will find our shoes and orthotics comfortable right out of the box. For others, their experience may be different.

In these cases, for the greatest comfort, we recommend wearing your new footwear for just a few hours for the first few days to allow your feet to adjust to the new level of orthotic comfort and support. Within one to two weeks you should find the product completely comfortable and supportive.

1. Click to enter the shopping cart
2. Click the delete button to the right of the item in the cart

First of all, choose products that you love, have fun customizing them, click "Add to cart" and then hit "Checkout".

Fill in the shipping details that are most likely to receive packages. Choose a suitable payment method and complete the order.

That's it! We will do the rest for you.

If an order was placed and processed successfully, an automated order confirmation should have been sent to you via e-mail. Please check your Spam/Junk/Promotion mailbox if you do not see any emails in your primary inbox.

Also, it is recommended that you whitelist our notification email address in order to improve our email deliverability. 

If you still could not find it after checking, we recommend you Contact Us so we may investigate this for you.

Thank you for choosing Luckweek.
Just a few steps to save on your order:

• Add the item to your cart
• Click on the secure Checkout button
• Insert a discount code in the discount code box. Then click APPLY

Luckweek products are manufactured and shipped out from different fulfillment centers in the US, China and Australia.

We have a fixed shipping rate of AU$ 7.99 to Australia. Free shipping for orders over AU$ 79.99.

Processing Time: We try to ship all orders within 2-5 days (Monday to Friday) after placing the order, except on weekends.

Shipping Time: The delivery time usually takes 5 to 12 working days, depending on your location and the office hours of the local post office.

Once the package has been shipped out, we will notify you with a tracking number. Please access your tracking number by clicking the  "View My Order" button within your confirmation email.

Yes!

We offer international shipping services to over 150 countries and islands around the world. However, there is some location we are unable to ship to such as Pakistan, Ecuador, Isle of Man, Costa Rica, Cyprus, Martinique, Cayman Islands, Serbia, Guernsey, Lebanon, Jersey, Dominican Republic.

We apologize if your country is enlisted above.

Enter your tracking number,you can follow this link to track your order:

https://t.17track.net/en#nums
or
https://www.track718.us/en/detail

or the email address and name used when checking out:
https://www.luckweek.com/pages/track-my-order?isPreview

Feel free to contact us if you need further updates.

Our warehouses are located in different locations in the US, China, and Australia. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. 

You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

There are usually 2 common reasons that your package is returned: 

• Your shipping address is incorrect/insufficient 
• Or you are not able to collect your package when the post office attempts to deliver.

In the event the parcel is returned to us due to incorrect/incomplete shipping details, small reshipping fees will be applicable.

In other cases you were not able to collect your package when it was out for delivery, your package would be kept at the local post office for a period of time for pickup before they send it back to the sender. If you are not able to collect your package in time, we are willing to send you a replacement. 

If the second package cannot reach you, we are sorry that there won't be anything else we can do to help.

You can modify your order simply by sending your request via email (Email: support@luckweek.com). Please provide all details for your adjustment and your order number. 

NOTE: 

• Your order is only eligible to be modified within 2 hours of placing order. After that time, the order is locked for processing and can no longer be adjusted.  
• We try to process our orders extra fast to make sure that they arrive with you as soon as possible so we can't make sure if we're able to change your order address, item variant or quantity. Hope you understand.
• For modification requests and in the holiday season, orders may reach you a little longer than usual for processing the change.

We are sorry to hear you wish to cancel your order. If you'd like to cancel your order, please send us your request via email (Email: support@luckweek.com) including your order number. If possible, hope you can let us hear about your cancellation reason, we’re always looking for ways to deliver happiness.

NOTE: Your order is only eligible to be canceled within 12 hours of placing order. After that time, the order is locked for processing and can no longer be canceled.

We're sorry you received a parcel with damaged/broken/defective items! Here’s what you need to do:

1. It's not recommended to use the product for better inspection.
2. Promptly contact us here, tell us about your problem(s), and don't forget to attach photos/videos that show the defect/ damage condition for better support. We will give our best to assist.

Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments. 

If your missing item was shipped from a different fulfillment location, it may still be in transit to you. In case there is no other information on the remaining items, please reach out to us here.

We offer safe shopping and accept payment via PayPal, Credit card (such as VISA, MASTER CARD, AMERICAN EXPRESS, etc.). Therefore you can choose the most suitable one for you. 

Please note that when checking out, your payments will be processed in AUD which is our primary currency. 

If your credit card company or bank uses a different currency, the final transaction price may differ due to currency exchange rates.

If you need our assistance, don't hesitate to chat with our support agents.

If you are being charged a second time, please reach out to us with your order number and a screenshot of the bank statement/ transaction information. Our finance team will check and complete our investigation soon. 

If you pay through Paypal, the second amount might be a pre-authorized charge from PayPal and it will eventually fall off your account. We highly suggest contacting PayPal to turn off or remove the pre-authorized setting in your account. 

It may also be a pending transaction when paying by credit card. It appears on your bank statement along with the real payment and will disappear within a few business days.

Please reach out to us if you do not see any changes on your account within 5 - 7 business days and we will help to check it out.

Please make sure the following information is valid/correct:

• Card number
• Expiration date
• Security code
• Billing address

You should try to enter the information again if you have changed them recently.